PPM Scheduler/Planner Job Vacancy

The role will typically involve:

  • Taking calls from customers and external organisations in an efficient a professional manner.
  • Dealing with customer enquiries and planned maintenance queries.
  • Process service maintenance schedule orders received from clients.
  • Planning and scheduling service Engineer visits to sites in the most efficient and effective way.
  • Efficient planning, continually monitoring and identifying any areas of unproductive working in the work schedule.
  • Issuing work instructions to service Engineers identifying service / remedial works required.
  • Providing quotations to customers for any remedial works identified by the service Engineers.
  • Procure materials required for remedial works through the internal purchasing system.
  • Pro-actively dealing with emergency call outs from customers and assigning Engineers to attend in a timely and efficient way.
  • Communicating changes to Engineer’s, internal staff and customers.
  • Reviewing and processing reports received from service Engineers.
  • Reporting to the service manager.

 

Key Skills Required:

  • Microsoft office Packages, including Office, word and excel.
  • Excellent time management.
  • Responding quickly and working in pro-active and effective and flexible manner.
  • Ability to work efficiently under pressure and time constraints.
  • Good I.T. skills.
  • Excellent communication skills.
  • Good numeracy and literacy skills.
  • Must be well organised.
  • Self-motivated and willingness to progress and learn new skills.
  • Passion to deliver excellent customer service.
  • Working as an important member of a team or individually and the ability support others.
  • Willingness to learn and understand the technical aspects required in the servicing of fire sprinklers.

Skills that would be advantageous for the position, but not essential.

  • Basic understanding of the requirements for servicing fire sprinkler systems.
  • Background or knowledge in mechanical Engineering.

Training and support:

  • Training will be provided to help and support you in your new role. This will be regularly monitored with ongoing appraisals and training reviews.

 

Hours of work:

  • The role will be based at our Leeds office and working hours will be Monday to Thursday 8am to 5pm and Friday 8am to 3.30pm.

Benefits:

  • Free Parking.
  • 20 days holiday plus bank holidays.
  • Opportunities for progression.
  • Working for a long-established company in the fire sprinkler market.
  • Being part of an enthusiastic and growing team.

 

Pay / Salary:

Salary will be mutually agreed depending upon experience.