» PPM Scheduler/Planner Job Vacancy

The role will typically involve:

Taking calls from customers and external organisations in an efficient a professional manner.
Dealing with customer enquiries and planned maintenance queries.
Process service maintenance schedule orders received from clients.
Planning and scheduling service Engineer visits to sites in the most efficient and effective way.
Efficient planning, continually monitoring and identifying any areas of unproductive working in the work schedule.
Issuing work instructions to service Engineers identifying service / remedial works required.
Providing quotations to customers for any remedial works identified by the service Engineers.
Procure materials required for remedial works through the internal purchasing system.
Pro-actively dealing with emergency call outs from customers and assigning Engineers to attend in a timely and efficient way.
Communicating changes to Engineer’s, internal staff and customers.
Reviewing and processing reports received from service Engineers.
Reporting to the service manager.

Key Skills Required:

Microsoft office Packages, including Office, word and excel.
Excellent time management.
Responding quickly and working in pro-active and effective and flexible manner.
Ability to work efficiently under pressure and time constraints.
Good I.T. skills.
Excellent communication skills.
Good numeracy and literacy skills.
Must be well organised.
Self-motivated and willingness to progress and learn new skills.
Passion to deliver excellent customer service.
Working as an important member of a team or individually and the ability support others.
Willingness to learn and understand the technical aspects required in the servicing of fire sprinklers.